General Information

For us at Brainspotting Help, accessible at www.brainspottinghelp.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains information about types of data that is collected and recorded by  Brainspotting Help and how we use it. This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared on www.brainspottinghelp.com. This policy is not applicable to any information collected offline or via channels other than this website.

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Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

 

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. For the purpose of fulfilling our stated humanitarian mission, we collect information from you when you fill out and submit forms on this website. By filling out and sending a submission form, you give us the consent to collect and process this information. We only collect the minimum amount of information necessary for us to be able to communicate with you and for the purpose of fulfilling our stated humanitarian mission. We take great care in protecting your data. It is stored on secure servers behind a firewall. We do not share, make available, disclose, transfer or sell any information to any third parties.

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We collect the following information:

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• your name

• email

• telephone number

• current city of residence

• language preference

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Under the General Data Protection Regulation (GDPR directive) of the European Union, you have certain rights in respect to information we hold. You have a right to receive a copy of your data, you can request to correct it or instruct us to remove it. See GDPR section below for more information.

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Payments on our site

We don't process payments on our site and we don't collect or process any financial information. All financial transactions are handled through our payment services provider, PayPal. You can review PayPal privacy policy at www.paypal.com. We will share information with PayPal only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments. When you make a donation on our site, you are redirected to a secure PayPal payment system. All information provided there is encrypted and we don't have any access to financial information PayPal collects to process these payments.

 

Cookies 

Like any other website, brainspottinghelp.com uses cookies. Cookies are small blocks of data created by a web server while a user is browsing a website and placed on the user's computer or other device by the user's web browser. Cookies are placed on the device used to access a website, and more than one cookie may be placed on a user's device during a session.These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

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We only place cookies on your device with your informed, explicit consent. When you visit brainspottinghelp.com for the very first time you are presented with an option to either accept or reject cookies.

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You can also choose to disable cookies through your web browser. You also have an option of clearing all cookies placed on your browser or restricting certain kinds of cookies from being placed on your device. Go to settings on your web browser to see all available options. To learn more about cookie permissions and management options available on your web browser, visit your browsers' website.

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General Data Protection Regulation (GDPR directive) of the European Union (EU Data Protection Rights)

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We would like to make sure you are fully aware of all of your data protection rights under the European Union law. Every user is entitled to the following:

 

• The right to access – You have the right to request copies of your personal data. 

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• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

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• The right to erasure – You have the right to request that we erase your personal data.

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• The right to restrict processing – You have the right to request that we restrict the processing of your personal data.

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• The right to object to processing – You have the right to object to our processing of your personal data.

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• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

 

If you make a request, we have one month to respond. If you would like to exercise any of these rights, please contact us. For more information about data protection and online privacy under GDPR visit the link below: https://europa.eu/youreurope/citizens/consumers/internet-telecoms/data-protection-online-privacy/

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Children's Information

Brainspotting Help does not knowingly collect any Personal Identifiable Information from children under the age of 16. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best to promptly remove such information from our records. We encourage parents and guardians to observe, participate in, monitor and guide their online activity.

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Contact

If you have any concerns, additional questions or require more information about our Privacy Policy, do not hesitate to contact us at: help@brainspottinghelp.com