Our Support Policies

Welcome to Brainspotting Help. We provide free, short-term individual online psychological support, connecting you with experienced psychologists, psychotherapists, and life coaches specializing in trauma recovery. Below are the core guidelines, session frameworks, and policies that govern our program to ensure a safe, respectful, and effective environment for everyone.

Therapeutic Methods

Our volunteer professionals tailor therapy methods to your unique situation and specific needs.

Brainspotting (BSP): This is our primary modality. It is a highly effective approach to processing and releasing emotional trauma without requiring you to fully verbalize or relive your experiences.
Alternative Approaches: Your support provider may also use traditional talk therapy or combine multiple modalities to best support you.

Number of Sessions

We operate on a flexible support model tailored to your individual journey.

Session Limit: You can receive between 1 and 10 sessions of short-term crisis intervention.
No Fixed Number: Brainspotting Help does not predefine a rigid or fixed number of sessions for every client.
Tailored Care: Your matched professional will use their clinical discretion to determine the exact number of sessions required within the 10-session limit, carefully taking into account your unique circumstances and needs.

Scheduling and Appointments

The practitioners on our platform are independent professionals volunteering their time, not employees of Brainspotting Help.

Direct Coordination: Once we match you with a provider, you are responsible for coordinating appointment times directly with them.
Flexibility: Because our professionals volunteer their time, slots may be limited. We ask that you remain reasonably flexible regarding scheduling.
Resolving Conflicts: If you run into persistent scheduling conflicts due to work, family, or time zones, notify your support provider first. If issues persist, contact your Brainspotting Help coordinator to discuss a new match.

Cancellations and No-Shows

To respect our volunteers' time, we require at least 24 hours' notice for cancellations; late cancellations may reduce your available sessions,.

No-Show Policy: Two consecutive no-shows without notification will result in case closure.
Exception: These rules do not apply to individuals in active war zones experiencing sudden, unavoidable communication or safety disruptions.

Confidentiality and Privacy

Your privacy is protected by law, with strict parameters in place to keep your information secure.

Private Setting: Please ensure you participate from a private, quiet space to maintain confidentiality.
Supervision: Practitioners may use professional, confidential supervision to consult on cases without revealing your identity.
Legal Limitations: Confidentiality may be broken if a therapist believes there is an imminent risk of self-harm, harm to others, or in cases of child abuse, neglect, or exploitation.

Safety and Safeguarding

Our ability to provide online support depends on ensuring your safety. Should serious concerns arise (such as acute risk of harm), online support may not be sufficient. In such scenarios, we are ethically bound to prioritize safety, which may involve pausing sessions and directing you to local crisis services.